Last Updated: 22-07-2026

At Simaaz Lux, we want you to feel confident every time you shop with us. We understand that there may be situations where a refund is required, and we aim to make the process as clear, fair, and straightforward as possible.

This Refund Policy explains when a refund may be available, how approved refunds are processed, applicable deductions, and the expected refund timeline.

This policy should be read together with our Return & Exchange Policy, Cancellation Policy, Shipping Policy, and Terms & Conditions.

1. Refund Eligibility

A refund may be available when an order or product meets the eligibility requirements stated in our applicable policies.

A refund may be considered in situations including:

• An eligible prepaid order is successfully cancelled before dispatch
• Simaaz Lux cancels an order after payment has been successfully received
• An eligible product is returned and passes our return inspection
• You receive a damaged or defective product and your claim is approved
• You receive an incorrect product
• An item from your order is confirmed as missing
• Your shipment is confirmed as lost in transit after investigation
• A duplicate or excess payment is successfully verified
• A refund is otherwise required under applicable consumer law

Refund eligibility may vary depending on the product, reason for the request, condition of the item, order status, and the terms communicated at the time of purchase.

2. Refunds for Cancelled Orders

If an eligible prepaid order is successfully cancelled before dispatch, the applicable amount will generally be refunded to the original payment method.

Once an order has been processed, packed, customised, or dispatched, cancellation may no longer be possible. In such cases, any available refund will depend on whether the product qualifies for return under our Return & Exchange Policy.

If Simaaz Lux cancels a prepaid order because the product is unavailable or cannot be fulfilled, the eligible amount paid for the cancelled item or order will be refunded.

3. Refunds for Returned Products

A refund for a delivered product will only be considered if the product qualifies for return under our Return & Exchange Policy.

Unless otherwise permitted under applicable law, returned products may be required to:

• Be unused and unworn
• Be unwashed and unaltered
• Have all original tags attached
• Be returned in their original condition
• Include original packaging and accessories, where applicable
• Be free from stains, odours, makeup marks, damage, or signs of use
• Be returned within the applicable return period

Receiving a returned product does not automatically guarantee a refund. Returned items may undergo an inspection before the refund is approved.

4. Return Inspection & Refund Approval

Once an eligible returned product reaches us, our team may inspect it to confirm that it meets the applicable return conditions.

The inspection may consider:

• Whether the correct product has been returned
• The condition of the product
• Whether original tags are intact
• Whether the product has been worn, washed, altered, or damaged
• Whether all accessories or components have been returned
• Whether the return was requested within the permitted timeframe

Once the return has been inspected, we will determine whether the refund is approved in accordance with our policies and applicable law.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact our customer support team within [X hours / X days] of delivery.

To help us verify and resolve the issue, we may request:

• Your order number
• Clear photographs of the product received
• Photographs of the damaged or defective area
• Images of the outer and inner packaging
• An image of the shipping label
• An unboxing video, if required under our published policy
• A brief description of the issue

Please keep the product, tags, packaging, and accessories intact while your request is being reviewed.

If your claim is approved, we may offer an appropriate resolution such as a replacement, exchange, refund, or another available option depending on the circumstances, product availability, and applicable law.

6. Incorrect or Missing Items

If you receive an incorrect product or believe an item is missing from your order, please contact us within [X hours / X days] of delivery.

We may request photographs, packaging details, shipping-label information, or other reasonable evidence to verify the issue.

Once verified, an eligible resolution may include sending the correct product, replacing the missing item, or issuing an applicable refund.

7. Products That May Not Be Eligible for Refund

Subject to applicable consumer rights, certain products or situations may not qualify for a standard refund.

These may include:

• Products that have been worn, washed, used, altered, or damaged after delivery
• Products returned without original tags where tags are required
• Products returned outside the permitted return period
• Customised or personalised products
• Products altered specifically at the customer’s request
• Made-to-order products where the restriction was disclosed before purchase
• Products clearly marked as final sale or non-returnable before purchase
• Hygiene-sensitive items where returns are restricted after opening or use
• Products that fail to meet the conditions stated in our Return & Exchange Policy

Product-specific return or refund restrictions, where applicable, should be displayed on the relevant product page or communicated before purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.

8. Sale & Discounted Products

Products purchased during sales, clearance events, promotional campaigns, or using discount codes may be subject to specific return and refund conditions.

Where special conditions apply, they will be communicated on the relevant product page, promotional offer, checkout page, or applicable policy.

If an eligible discounted product is refunded, the refund will generally be based on the actual amount paid for that product after applicable discounts.

9. Refund Method

Approved refunds for prepaid orders will generally be processed back to the original payment method used to place the order.

Depending on the payment method, this may include:

• Credit card
• Debit card
• UPI
• Net banking
• Digital wallet
• Other supported prepaid payment methods

Where refunding the original payment method is not technically possible, we may contact you to arrange another legally permitted refund method.

10. Refunds for Cash on Delivery (COD) Orders

If Cash on Delivery is available and an eligible refund is approved for a COD order, the refund may be processed through [UPI / Bank Transfer / Store Credit / Other Approved Method].

You may be required to provide accurate UPI or bank details to complete the refund.

For your security, please provide refund-related information only through the official communication channels specified by Simaaz Lux.

Note: Remove this section if Cash on Delivery is not available on Simaaz Lux.

11. Refund Processing Time

Once your refund has been approved, we generally aim to initiate the refund within [X–X business days].

After the refund has been initiated, it may take additional time for the amount to appear in your bank account, card, UPI account, or digital wallet.

The exact timeframe depends on your bank, payment gateway, card issuer, or financial service provider and may be outside the direct control of Simaaz Lux.

If your approved refund has not appeared after the expected processing period, please contact our customer support team with your order number and refund details.

12. Shipping Charges & Refunds

Original shipping charges, Cash on Delivery fees, express-delivery charges, convenience fees, or other service-related charges may not always be refundable.

Refundability of such charges may depend on:

• The reason for the return or cancellation
• Whether the order had already been dispatched
• Whether the product received was damaged, defective, or incorrect
• The shipping method selected
• The terms disclosed at checkout
• Applicable consumer law

If the return is due to a verified error by Simaaz Lux, such as an incorrect, defective, or damaged product, applicable shipping charges will be handled according to our policies and applicable law.

13. Return Shipping & Deductions

Depending on the reason for the return and our applicable Return & Exchange Policy, reverse-shipping or return-handling charges may apply.

Where permitted, a reverse-shipping charge of [₹___ / As Applicable] may be deducted from the refund amount for eligible customer-initiated returns.

Any applicable charge or deduction will be communicated before the refund is finalised.

If the return is caused by a verified error attributable to Simaaz Lux, eligible return shipping costs will ordinarily be handled by us.

14. Partial Refunds

A partial refund may be issued when only part of an order qualifies for a refund.

This may occur when:

• Only one or some items from a multi-item order are returned
• Only part of an order is cancelled
• One product becomes unavailable while the remaining products are fulfilled
• A refund applies only to a specific item or charge

The refund amount will be calculated based on the amount actually paid for the eligible product or portion of the order, subject to applicable deductions and promotional conditions.

15. Refunds on Promotional & Bundle Orders

If your original purchase included a promotional discount, bundle offer, free gift, minimum-order discount, or free-shipping benefit, returning part of the order may affect the final refund calculation.

For example, if returning an item causes the remaining order value to no longer meet the conditions of the original promotion, the refund may be recalculated in accordance with the promotional terms disclosed at the time of purchase.

Any applicable adjustment will be communicated transparently.

16. Promotional Codes & Coupons

If a product was purchased using a promotional code or coupon, the refund will generally be calculated based on the actual amount paid after the discount was applied.

Promotional discounts do not have a separate cash value and are generally not refundable as cash.

A promotional code used on a refunded or cancelled order may not automatically be restored or reissued unless otherwise stated in the applicable promotional terms.

17. Store Credit

In certain situations, Simaaz Lux may offer store credit as an available refund or resolution option, where permitted and agreed upon.

If store credit is issued, the amount, validity period, usage conditions, and any restrictions will be communicated at the time of issue.

Store credit may not be redeemable for cash unless required by applicable law.

Note: Remove this section if Simaaz Lux does not offer store credit.

18. Duplicate or Excess Payments

If you believe you have been charged more than once for the same order or an incorrect amount has been debited, please contact our customer support team.

Please provide:

• Your order number
• Transaction reference number, where available
• Payment date
• Amount charged
• Relevant payment confirmation or screenshot, where appropriate

Once a duplicate or excess payment is verified as having been successfully received by Simaaz Lux, the eligible excess amount will be refunded through the appropriate payment method.

19. Failed Payment Transactions

In some cases, an amount may appear to have been deducted even though an order was not successfully confirmed.

Such transactions may be automatically reversed by your bank or payment provider within their standard processing timeframe.

If the amount is not automatically reversed within the expected period, please contact your bank or payment provider and our customer support team with the relevant transaction details.

20. Lost Shipments

If your order is confirmed as lost in transit following an investigation with our courier or logistics partner, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement, subject to product availability
• Reshipment of the order
• A refund of the eligible amount

A refund for a suspected lost shipment may be processed only after the shipment has been appropriately investigated and confirmed as lost.

21. Return to Origin (RTO) Refunds

A shipment may be returned to Simaaz Lux if delivery cannot be completed. This is commonly referred to as Return to Origin (RTO).

This may occur because of:

• An incorrect or incomplete delivery address
• The recipient being unavailable
• The customer being unreachable
• Refusal to accept delivery
• Failed delivery attempts
• Courier serviceability issues

Refund eligibility for an RTO order will depend on the reason for non-delivery, payment method, shipping costs incurred, product eligibility, and our applicable policies.

Where permitted, applicable shipping or RTO charges may be deducted from the refund if the non-delivery resulted from incorrect information, refusal, or another customer-attributable reason.

22. Refund Status

Once an approved refund has been initiated, we may provide confirmation through email, SMS, WhatsApp, or another available communication method.

If available, a refund reference or transaction number may also be provided.

If you need assistance checking your refund status, please contact us with your order number.

23. How to Request a Refund

To request an eligible refund, please contact our customer support team using the official contact details provided below.

Please include:

• Your full name
• Order number
• Registered email address or phone number
• Product name
• Reason for requesting a refund
• Supporting photographs or videos, where applicable

Providing complete and accurate information will help us review your request more efficiently.

24. Changes to This Refund Policy

Simaaz Lux may update this Refund Policy from time to time to reflect changes in our business, payment methods, shipping arrangements, return processes, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage customers to review this policy before making a purchase.

25. Need Help With Your Refund?

If you have questions regarding refund eligibility, a returned order, payment issue, or the status of an approved refund, please contact our customer support team.

Please keep your order number ready so that we can assist you more efficiently.

Simaaz Lux
Customer Support Email: [Email Address]
Phone / WhatsApp: [Contact Number]
Customer Support Hours: [Days & Hours]
Business Address: [Registered / Business Address]

Our Commitment to You

Your trust matters to us. If an eligible refund is required, we aim to handle your request fairly, transparently, and as efficiently as possible.

Thank you for choosing Simaaz Lux.