Last Updated: 22-07-2026

At Simaaz Lux, we want the journey of your order to be as smooth and reliable as your shopping experience with us. Every order is carefully processed and prepared before being handed over to our trusted delivery partners.

This Shipping Policy explains our order processing, shipping, delivery, tracking, and other important information related to receiving your Simaaz Lux order.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team begins processing your order.

Orders are generally processed within [X–X business days], unless a different processing timeline is mentioned on the product page.

Processing may include:

• Order and payment verification
• Product availability confirmation
• Quality checks, where applicable
• Careful packing of your order
• Preparation for dispatch

Business days generally exclude Sundays, public holidays, and other non-working days applicable to our operations.

During sale periods, festive seasons, collection launches, or periods of unusually high order volumes, processing may take slightly longer than usual.

2. Shipping Within India

Simaaz Lux delivers to serviceable locations across India through trusted third-party courier and logistics partners.

Delivery availability may depend on your postal code, courier serviceability, product type, order value, and other logistical considerations.

You can check whether delivery is available to your location during checkout or by entering your delivery details where this functionality is provided on our website.

3. Estimated Delivery Time

After your order has been dispatched, delivery generally takes approximately [X–X business days], depending on your location and courier serviceability.

Estimated delivery times may vary for:

• Metro and major cities
• Tier 2 and Tier 3 cities
• Remote or rural locations
• Locations with limited courier serviceability
• Made-to-order, customised, or special products, if applicable

Any delivery date displayed on our website, checkout page, order confirmation, or tracking information is an estimate and should not be considered a guaranteed delivery date unless expressly stated otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Our current shipping structure may include:

• Standard Shipping: [₹___ / As calculated at checkout]
• Free Shipping: [Available on orders above ₹___ / If applicable]
• Express Shipping: [Details, if available]

Shipping charges may vary depending on the delivery location, order value, product type, package weight, shipping method, or promotional offers available at the time of purchase.

Any applicable shipping fee will be clearly communicated before the order is placed.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation through the contact information provided during checkout, such as email, SMS, WhatsApp, or another available communication method.

Please review your order details carefully after placing your order.

If you notice an error in your shipping address, contact information, or order details, please contact our customer support team as soon as possible.

6. Shipment Tracking

Once your order has been dispatched, tracking information will be provided where available.

Tracking details may be shared through:

• Email
• SMS
• WhatsApp, where applicable
• Your Simaaz Lux customer account
• A tracking link provided by our courier partner

Please allow some time after dispatch for the courier tracking system to update your shipment status.

If your tracking information has not updated for an extended period, please contact our customer support team and we will assist you where reasonably possible.

7. Delivery Delays

We make reasonable efforts to ensure that orders reach customers within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier or logistics delays
• High order volumes
• Festive seasons and public holidays
• Severe weather conditions
• Natural disasters or public emergencies
• Transport disruptions
• Government restrictions
• Remote or restricted delivery locations
• Incorrect or incomplete delivery information
• Unexpected operational or technical issues

Where we become aware of a significant delay, we may attempt to provide an update using the contact details associated with your order.

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please ensure that the following information is correct:

• Recipient’s full name
• House, flat, building, or street details
• Locality and landmark, where helpful
• City and state
• Correct postal / PIN code
• Active phone number
• Email address, where required

Simaaz Lux may not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer, except where required by applicable law.

9. Changing Your Delivery Address

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible.

We will try to accommodate address-change requests where reasonably possible. However, once an order has been processed, packed, or dispatched, we may not be able to modify the delivery address.

Address changes may also depend on courier serviceability and verification requirements.

10. Delivery Attempts

Our courier partner may contact you using the phone number provided with your order to coordinate delivery.

Depending on the courier partner, more than one delivery attempt may be made if the first attempt is unsuccessful.

A delivery may be unsuccessful due to:

• The recipient being unavailable
• An incorrect or incomplete address
• An unreachable phone number
• Refusal to accept the shipment
• Access restrictions at the delivery location
• Other delivery-related circumstances

If all available delivery attempts are unsuccessful, the shipment may be returned to us by the courier.

11. Undelivered & Returned-to-Origin Orders

If an order cannot be successfully delivered, it may be marked as Return to Origin (RTO) and sent back to us.

If this happens, please contact our customer support team for assistance.

Reshipping, cancellation, and refund eligibility for returned-to-origin orders will depend on the reason for non-delivery, payment method, product eligibility, shipping costs incurred, and our applicable order and refund policies.

12. Cash on Delivery (COD)

Cash on Delivery may be available for selected orders and serviceable postal codes, if offered by Simaaz Lux at checkout.

COD availability may depend on:

• Delivery location
• Order value
• Product eligibility
• Courier availability
• Order verification requirements

Where applicable, additional COD charges may be displayed at checkout before you place your order.

Simaaz Lux may contact customers to verify certain COD orders before dispatch.

Note: If Simaaz Lux does not offer Cash on Delivery, remove this entire section before publishing.

13. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped together or in separate packages.

This may happen due to product availability, processing requirements, warehouse location, package size, or courier arrangements.

If products are shipped separately, you may receive more than one tracking number and your packages may arrive at different times.

14. Receiving Your Order

We recommend checking the outer packaging of your shipment at the time of delivery.

If the package appears visibly damaged, tampered with, opened, or significantly compromised, please document the condition of the package where possible and contact our customer support team promptly.

Please do not use, alter, wash, or remove tags from a product if you intend to report it as damaged, defective, or incorrect.

15. Damaged, Missing, or Incorrect Orders

We take care while processing and packing orders. However, if you receive a damaged product, an incorrect item, or believe an item is missing from your shipment, please contact us within [X hours / X days] of delivery.

To help us review your request, we may ask you to provide:

• Your order number
• Photographs of the product received
• Photographs of the outer and inner packaging
• An image of the shipping label
• An unboxing video, if required under your published policy
• A description of the issue

Eligible cases will be reviewed and handled in accordance with our Return & Exchange Policy and applicable law.

16. Lost Shipments

If your tracking information shows no movement for an unusually long period or your shipment appears to have been lost in transit, please contact our customer support team.

We may coordinate with the relevant courier partner to investigate the shipment.

Investigation timelines may vary depending on the courier provider and circumstances of the shipment. Any eligible replacement, refund, or other resolution will be determined after appropriate verification and in accordance with our policies and applicable law.

17. Order Marked Delivered but Not Received

If your tracking information shows that your order has been delivered but you have not received it, please first check with:

• Family members or other people at the delivery address
• Neighbours, where appropriate
• Building reception or security personnel
• The courier delivery agent, if contact details are available

If you are still unable to locate the shipment, please contact Simaaz Lux customer support within [X hours / X days] of the delivery status being updated.

We will assist in raising an investigation with the courier partner where appropriate.

18. International Shipping

International shipping is [Available / Not Currently Available].

If international shipping is available, delivery timelines, shipping charges, customs duties, import taxes, and other fees may vary depending on the destination country.

Unless expressly stated otherwise, customs duties, import taxes, brokerage charges, and other destination-country fees may be the responsibility of the recipient.

International shipments may also be subject to customs inspections and delays beyond our reasonable control.

Note: Edit or remove this section according to Simaaz Lux’s actual international shipping availability.

19. Shipping During Sales & Festive Periods

During major sales, festive seasons, promotional events, or new collection launches, we may experience higher-than-usual order volumes.

As a result, order processing and delivery may take slightly longer than standard estimates.

We appreciate your patience during these periods and will make reasonable efforts to process and dispatch orders as quickly as possible.

20. Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact our customer support team as soon as possible.

Cancellation requests are subject to the status of the order and our applicable Cancellation Policy. Once an order has entered processing, packing, customisation, or dispatch, cancellation may no longer be possible.

Any approved refund will be processed according to our applicable cancellation and refund terms.

21. Returns & Exchanges

Shipping-related matters concerning returns and exchanges are governed by our separate Return & Exchange Policy.

Please review that policy for information regarding:

• Return eligibility
• Exchange eligibility
• Return request timelines
• Reverse pickup availability
• Return shipping charges, if applicable
• Refund processing
• Non-returnable products

22. Contact Us About Your Shipment

If you have questions regarding order processing, dispatch, tracking, delivery, or a delayed shipment, please contact our customer support team.

To help us assist you quickly, please include your order number when contacting us.

Simaaz Lux
Customer Support Email: [Email Address]
Phone / WhatsApp: [Contact Number]
Customer Support Hours: [Days & Hours]
Business Address: [Registered / Business Address]

Your Simaaz Lux Order, From Us to You

From the moment your order is placed to the moment it reaches your doorstep, we aim to make every step simple, transparent, and dependable.

Thank you for choosing Simaaz Lux. We can’t wait for you to wear your next favourite look.