Last Updated: 22-07-2026

Welcome to Simaaz Lux. These Terms & Conditions (“Terms”) govern your access to and use of the Simaaz Lux website, including browsing our collections, creating an account, placing orders, making purchases, and using any services made available through our website.

By accessing, browsing, or using this website, you agree to be bound by these Terms & Conditions, along with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please discontinue use of the website.

1. About Simaaz Lux

Simaaz Lux is an online fashion destination offering a thoughtfully curated selection of Indian ethnic and occasion wear, including sarees, suit sets, kurta sets, festive ensembles, accessories, and other fashion products that may be introduced from time to time.

We reserve the right to add, modify, discontinue, or update products, collections, website features, and services at our discretion.

2. Eligibility to Use Our Website

By using this website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

Where a user is below the legally permitted age to enter into a binding contract, use of the website and purchases should be made under the supervision and consent of a parent or legal guardian.

3. Account Registration

Certain features of our website may allow or require you to create a customer account. When creating an account, you agree to provide accurate, complete, and current information.

You are responsible for:

• Maintaining the confidentiality of your login credentials and password
• Providing accurate account and contact information
• Keeping your account information up to date
• Activities carried out through your account where permitted by applicable law
• Informing us promptly if you suspect unauthorised access to your account

Simaaz Lux reserves the right to suspend or restrict an account where we reasonably suspect fraudulent activity, misuse, security concerns, or violation of these Terms.

4. Product Information

We make reasonable efforts to present product descriptions, images, colours, measurements, specifications, availability, and other information as accurately as possible.

However, the actual appearance of a product may vary slightly from what is displayed on your screen due to factors such as:

• Screen and device display settings
• Photography and studio lighting
• Image editing and colour reproduction
• Fabric texture and finish
• Handcrafted or decorative variations, where applicable
• Differences between production batches, where applicable

Slight variations that naturally arise from fabrics, embellishments, prints, embroidery, handcrafted details, or production processes may not necessarily constitute a product defect.

Please review the product description, size information, care instructions, and other details carefully before placing an order.

5. Product Availability

All products displayed on our website are subject to availability.

Adding an item to your shopping cart or wishlist does not guarantee that the item will remain available until your order has been successfully placed and accepted.

In rare cases, a product may become unavailable after an order has been submitted due to inventory discrepancies, simultaneous purchases, technical errors, quality-control concerns, or other circumstances.

If we are unable to fulfil an ordered item, we will take appropriate steps in accordance with applicable law and our relevant order or refund procedures.

6. Pricing

Product prices will be displayed on the website in the applicable currency and may include or exclude taxes depending on how pricing is presented at checkout and the requirements of applicable law.

Any additional charges, such as shipping fees, taxes, duties, or other applicable costs, will be communicated where required before completion of your purchase.

Prices, promotions, and offers may change from time to time. A change in price after a completed purchase will not ordinarily affect an order already accepted, except where permitted or required by law.

We make reasonable efforts to ensure pricing information is accurate. If an obvious pricing or technical error occurs, we reserve the right to take appropriate corrective action in accordance with applicable law, including contacting you before fulfilment where necessary.

7. Orders & Order Acceptance

When you place an order through Simaaz Lux, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an acknowledgement or confirmation containing your order details. An automated acknowledgement does not necessarily mean that every item in the order has been finally accepted or dispatched.

Order fulfilment may be subject to product availability, payment verification, delivery serviceability, fraud-prevention checks, and other reasonable verification procedures.

Where permitted by applicable law, we may decline or cancel an order for legitimate reasons, including:

• Product unavailability
• Payment failure or unsuccessful payment verification
• Incorrect or incomplete customer information
• Suspected fraudulent or unauthorised transactions
• Obvious pricing or website errors
• Delivery restrictions or inability to service the provided address
• Violation or misuse of promotional offers

If payment has already been successfully collected for an order that cannot be fulfilled, any applicable refund will be processed in accordance with our policies and applicable law.

8. Payment

We may offer one or more payment methods through third-party payment gateways and financial service providers.

Depending on availability, payment methods may include:

• Credit cards
• Debit cards
• UPI
• Net banking
• Digital wallets
• Cash on Delivery, where available
• Other payment methods displayed at checkout

Available payment methods may vary depending on your location, order value, delivery address, payment provider, or other eligibility requirements.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment transactions may be processed by independent third-party payment providers and may therefore also be subject to their terms, privacy policies, and security procedures.

9. Shipping & Delivery

We aim to process and deliver orders within the estimated timelines communicated on our website, product pages, checkout, order confirmation, or Shipping Policy.

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

• Courier or logistics delays
• Weather conditions or natural events
• Public holidays
• Government restrictions
• Remote or restricted delivery locations
• Incorrect or incomplete delivery information
• Operational disruptions
• Customs procedures for eligible international shipments

Please ensure that your shipping address, phone number, postal code, and other delivery information are complete and accurate before placing an order.

For detailed information regarding processing times, shipping charges, delivery estimates, tracking, and delivery-related conditions, please refer to our Shipping Policy.

10. Order Cancellation

Cancellation eligibility depends on the status of your order and our current Cancellation Policy.

Once an order has entered processing, packing, dispatch, customisation, or another stage where cancellation is no longer reasonably possible, we may be unable to cancel it, subject to applicable law.

Please contact our customer support team as soon as possible if you wish to request cancellation.

Any approved cancellation and applicable refund will be handled according to our published policies and the original payment method, where applicable.

11. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our separate Return & Exchange Policy.

Eligibility may depend on factors including:

• The product category
• The condition of the item
• The time elapsed since delivery
• Whether original tags and packaging remain intact
• Whether the item has been worn, washed, altered, damaged, or used
• Whether the item falls within a non-returnable category disclosed before purchase
• Any other conditions stated in our Return & Exchange Policy

Nothing in these Terms is intended to limit any mandatory consumer rights available to you under applicable law.

Please review our Return & Exchange Policy before making a purchase.

12. Damaged, Defective, or Incorrect Products

If you receive a product that appears damaged, defective, or different from the item you ordered, please contact our customer support team within the timeframe specified in our Return & Exchange Policy.

To help us review your request, we may ask for:

• Your order number
• Photographs or videos of the product
• Images of the packaging and shipping label
• A description of the issue
• Any other information reasonably required to assess the request

Once reviewed, eligible cases will be handled in accordance with our policies and applicable law.

13. Size & Fit

Size and fit may vary depending on the product, silhouette, fabric, design, and manufacturer.

We encourage customers to review the size chart, product measurements, fit information, and product description before placing an order.

If you need assistance selecting a size, you may contact our customer support team before purchasing. Any sizing guidance provided is intended to assist your decision but cannot guarantee a particular fit, as individual body measurements and fit preferences vary.

14. Product Care

Different fabrics, embroidery, embellishments, prints, and decorative techniques may require different care methods.

Customers should follow any care instructions provided on the product page, garment label, packaging, or accompanying documentation.

Damage caused by improper washing, ironing, storage, alteration, handling, or failure to follow recommended care instructions may not qualify as a manufacturing defect, subject to applicable law.

15. Offers, Discounts & Promotional Codes

From time to time, Simaaz Lux may offer promotional codes, discounts, sale events, gift offers, or other promotional benefits.

Unless otherwise stated:

• Offers may be available for a limited period
• Eligibility requirements may apply
• Some products or categories may be excluded
• Discount codes may not be combined with other promotions
• Minimum order values or maximum discount limits may apply
• Offers may be subject to stock availability

Specific promotional terms displayed with an offer will apply in addition to these Terms.

We may reject the improper or fraudulent use of promotional benefits where permitted by law.

16. Intellectual Property Rights

Unless otherwise stated, the website and its content, including but not limited to:

• Simaaz Lux branding and logos
• Website design and layout
• Product photography and imagery owned by or licensed to us
• Graphics and visual elements
• Text and written content
• Videos and promotional materials
• Design elements and other website content

are owned by, licensed to, or lawfully used by Simaaz Lux and may be protected by applicable intellectual property laws.

You may not reproduce, copy, republish, distribute, modify, commercially exploit, or create derivative works from protected website content without appropriate authorisation, except where permitted by law.

17. Acceptable Use of the Website

You agree not to use the Simaaz Lux website to:

• Engage in unlawful, fraudulent, or deceptive activity
• Attempt to gain unauthorised access to the website, accounts, servers, or systems
• Introduce viruses, malware, harmful code, or other disruptive technologies
• Interfere with the security or normal operation of the website
• Collect or scrape website data through unauthorised automated methods
• Impersonate another person or provide intentionally false information
• Misuse promotional codes, discounts, returns, refunds, or customer accounts
• Use our content or intellectual property without appropriate permission
• Use the website in a way that violates applicable law or the rights of others

We may restrict or suspend access where we reasonably believe these Terms have been materially violated, subject to applicable law.

18. Reviews & User-Generated Content

Our website or social media channels may allow customers to submit reviews, ratings, photographs, comments, testimonials, or other content.

By submitting content, you confirm that:

• The content is truthful to the best of your knowledge
• You have the right to submit or share it
• It does not infringe the rights of another person
• It does not contain unlawful, abusive, misleading, or malicious material

Where you grant us permission to use customer-created content for marketing, social media, website, or promotional purposes, such use will be subject to the permission provided and applicable law.

We may moderate or remove user-generated content where reasonably necessary for legal, safety, authenticity, or platform-management reasons.

19. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites and services, including payment gateways, shipping providers, social media platforms, or other external services.

These third parties operate independently and may have their own terms, privacy policies, and practices.

Simaaz Lux is not responsible for the content, availability, security, or practices of independent third-party websites or services, except to the extent responsibility cannot legally be excluded.

20. Privacy & Personal Information

Your privacy is important to us. Information collected through the website is handled in accordance with our Privacy Policy and applicable data protection requirements.

Please review our Privacy Policy to understand what information we collect, how we use it, when it may be shared, how long it may be retained, and the rights or choices available to you.

21. Website Availability

We aim to keep the Simaaz Lux website available, secure, and functioning correctly. However, uninterrupted or error-free access cannot always be guaranteed.

The website may occasionally be unavailable or affected by:

• Scheduled or emergency maintenance
• Technical issues
• Hosting or network disruptions
• Security updates
• Third-party service failures
• Events outside our reasonable control

We may update, modify, suspend, or discontinue website features when reasonably necessary.

22. Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, Simaaz Lux will not be responsible for losses arising solely from circumstances beyond our reasonable control, unauthorised misuse of the website, or a user’s failure to follow product care, security, or usage instructions.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited.

Your statutory rights as a consumer remain unaffected where applicable.

23. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, material violation of these Terms, infringement of third-party rights, or fraudulent activity.

This provision does not apply where responsibility cannot legally be imposed on you.

24. Events Beyond Reasonable Control

Simaaz Lux will not be responsible for delays or failures caused by events beyond our reasonable control, subject to applicable consumer law.

Such events may include:

• Natural disasters
• Severe weather
• Government actions or restrictions
• Transport or logistics disruptions
• Internet, telecommunications, or power failures
• Labour disruptions
• Public emergencies
• Other events that could not reasonably have been prevented

25. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website functionality, services, policies, or applicable legal requirements.

Any updated Terms will be published on this page with a revised Last Updated date.

Changes will apply in accordance with applicable law. We encourage you to review these Terms periodically.

26. Governing Law & Dispute Resolution

These Terms & Conditions will be governed by and interpreted in accordance with the laws applicable to Simaaz Lux and its business operations, without limiting any mandatory consumer protections available under applicable law.

We encourage customers to contact our customer support or grievance contact first so that we can attempt to resolve concerns promptly and fairly.

Subject to applicable law and mandatory consumer jurisdiction requirements, disputes that cannot be resolved amicably will be handled by the courts or competent authorities having lawful jurisdiction.

27. Grievance & Customer Support

If you have a complaint, concern, or question relating to an order, product, payment, website service, or these Terms & Conditions, please contact us using the details below.

Simaaz Lux
Customer Support Email: [Email Address]
Phone / WhatsApp: [Contact Number]
Business Address: [Registered / Business Address]
Customer Support Hours: [Days & Hours]

Grievance Contact:
Name: [Grievance Officer / Contact Person]
Email: [Grievance Email Address]
Phone: [Contact Number]
Address: [Business / Grievance Address]

28. Contact Us

If you have any questions about these Terms & Conditions or need assistance before or after placing an order, our team will be happy to assist you.

Simaaz Lux
Email: [Customer Support Email]
Phone: [Contact Number]
Address: [Registered / Business Address]

Thank you for choosing Simaaz Lux.